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Customer care

FAQs

  • What is Apollo Diagnostics Centre?
    • Apollo Diagnostics Centre is a one stop solution for about 3500 pathology tests from the routine to the complex. It is a business unit of Apollo Health and Lifestyle Limited, the retail arm of the Apollo Hospitals Group. Apollo Diagnostics started operations in April 2015, focusing on quality diagnostic services with in the reach of health seeker

      Speak to our Customer Care Executive at 44442424 to know more about availability of tests / packages and current offers

  • What are the services on offer at Apollo Diagnostics Centre?
    • Services are offered in the areas of Biochemistry, Clinical Pathology, Cytopathology, Hematology, Histopathology, Immunology, Microbiology, Molecular Genetics, Molecular Diagnostics and Serology.

  • What types of tests does Apollo Diagnostics Centre perform?
    • The clinical laboratory testing services at Apollo Diagnostics include: Blood Tests, Body Fluid Testing, Tissue Pathology & Cytology, General Health Screening & Monitoring Tests, Drug Screening & Testing as well as Gene-based Testing (Genetic Testing).

       

  • Do I need to fast before being tested at Apollo Diagnostics Centre?
    • A few blood tests do require fasting prior to having your blood drawn. Please contact your healthcare provider / our diagnostic centre to understand the requirements of specific testing or speak to our Customer Care Executive at 44442424 for more information.

  • How long does it take to receive test results?
    • Though most tests are completed and reported within about 24 hours of receiving the sample for testing, certain tests take several days to weeks. To know the status of the report, you can call the Apollo Diagnostics centre where you have performed the test or speak to our Customer Care Executive at 44442424 for more information

  • How can I receive a copy of my test results?
    • You may collect the test reports from any of our  centre referring your MR Number / UHID Number  / registered mobile number. You may also visit apollodiagnostics.in/for-patients/reports/, key in the User ID and Password mentioned on your bill copy and download the report if required. For further information on reports speak to our Customer Care Executive at 44442424.

  • Can I get my diagnostic test done by sitting at home?
    • Yes! Apollo Diagnostics offers free Home Sample Collection services. Please speak to a Customer Care Executive at 44442424 for the appointment. The Phlebotomist will visit your home at the time specified by you to collect the sample. Reports can be collected at the centre or sent to your mail id.

  • Do I need to make an appointment in order to be tested at an Apollo Diagnostics centre?
    • Though taking an appointment is not mandatory, appointment scheduling can be done by calling the relevant centre. Click on Find a Lab / Centre to ascertain the contact number of the centre you wish to visit. Please call the number to, fix an appointment as per your convenience or speak to our Customer Care Executive at 44442424 for more information.

Book Your Test

You will get a call within 12 Hrs from the time of Booking. *T&C – Free home collection is not available on specific tests & for kids below 10 years age.



Patient Testimonials

“Excellence of Apollo Diagnostics is already a recognized fact across India. Adding more strength to their reputation is their caring nature and supportive attitude. I’ll always prefer to take their services than selecting mediocre quality making any compromise with my health.”

Mr. Shahul Hameed, Chennai

“The way Apollo Diagnostics kept me at ease during the sample collection process, the way they supported me to be at my convenience and confidence is really something I’ll always remember. They were also flawless in maintaining the hygiene. Hats off to them!”

Mr. Laxmi Kantham, Hyderabad

“Awesome is probably the one word to express my views about Apollo Diagnostics. Efficiency, punctuality, compassion, sincerity…I’ll give high marks to them in all of these. Great going, Apollo!”

Shivaraj Kadam, Pune

“Thanks for the seamless service. Based on my experience I can assure that, be it quality or punctuality, Apollo Diagnostics is one name to trust and depend on.”

Mr. Thomas, Mysuru

“Excellent sense of timing! The technician arrived right on time. He was really well-trained, in terms of his skill and manner, as well. Apollo Diagnostics is doing a great job.”

Subbalakshmi, Vizag

“Appreciate the quality of service that I’ve received from Apollo Diagnostics. Their competence, caring nature, sincerity, valuing customer’s time – all these together have shaped them as the most trusted diagnostic service provider in the country.
Keep up the good work!

Mrs. Pravati Dash, Bengaluru

“My mother needed a blood test, but was unable to walk due to pain in her leg. A Phlebotomist from Apollo Diagnostics came home and collected the sample. I was informed, via SMS, that the report could be collected from any of the 3 centres in Dibrugarh, downloaded online or even delivered home for a nominal fee. Although the rates were reasonable, my mother also received a senior citizens discount too! This saved my time, money & energy. My aachhe din really seemed to have arrived! Thank you Apollo Diagnostics and hats off for displaying true professionalism.”

Mr. Alokk Kar Dowerah, Dibrugarh

“Whenever I need to have a blood sample collected from home, I ask for Vasu. He is punctual, courteous and so skilled I hardly feel any pain when he draws the sample. Plus, I truly appreciate how quickly the reports are delivered. Thanks Apollo!”

Mr. Sukumar, Film director, Sriram Nagar, Hyderabad

“Their accurate understanding of customer’s needs is one thing that set them apart and ahead of all others. As a result, it becomes easier for them to deliver the right service, that with their matchless efficiency and care to ensure less pain and easily accomplished sample collection. Apollo Diagnostics is simply doing an amazing job!”

Soundarya Abhirami, Hyderabad

“The overall service standard of Apollo Diagnostics is admirably high. The technician was punctual and well-behaved, and has the genuine skill to collect the test sample without troubling the customer. These are probably some of the major reasons for them to be the best in India.”

Mrs. Lakshmi, Chennai

“The most crucial factor with Apollo Diagnostics is that they always train their Phlebotomists so well that the team consistently remains efficient and punctual and we receive a premium quality diagnostic service. Good job. Keep it up.”

Mr. Amit Kumar Patil, Bengaluru

Service they deliver is no less than the promise they make. Be it quality, respect for customer’s time, or efficiency of their technicians…simply matchless. I confidently recommend Apollo Diagnostics to everyone.”

Nanjappa, Mysuru