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Customer care

FAQs

  • What is Apollo Diagnostics Centre?
    • Apollo Diagnostics Centre is a one stop solution for about 3500 pathology tests from the routine to the complex. It is a business unit of Apollo Health and Lifestyle Limited, the retail arm of the Apollo Hospitals Group. Apollo Diagnostics started operations in April 2015, focusing on quality diagnostic services with in the reach of health seeker

      Speak to our Customer Care Executive at 44442424 to know more about availability of tests / packages and current offers

  • What are the services on offer at Apollo Diagnostics Centre?
    • Services are offered in the areas of Biochemistry, Clinical Pathology, Cytopathology, Hematology, Histopathology, Immunology, Microbiology, Molecular Genetics, Molecular Diagnostics and Serology.

  • What types of tests does Apollo Diagnostics Centre perform?
    • The clinical laboratory testing services at Apollo Diagnostics include: Blood Tests, Body Fluid Testing, Tissue Pathology & Cytology, General Health Screening & Monitoring Tests, Drug Screening & Testing as well as Gene-based Testing (Genetic Testing).

       

  • Do I need to fast before being tested at Apollo Diagnostics Centre?
    • A few blood tests do require fasting prior to having your blood drawn. Please contact your healthcare provider / our diagnostic centre to understand the requirements of specific testing or speak to our Customer Care Executive at 44442424 for more information.

  • How long does it take to receive test results?
    • Though most tests are completed and reported within about 24 hours of receiving the sample for testing, certain tests take several days to weeks. To know the status of the report, you can call the Apollo Diagnostics centre where you have performed the test or speak to our Customer Care Executive at 44442424 for more information

  • How can I receive a copy of my test results?
    • You may collect the test reports from any of our  centre referring your MR Number / UHID Number  / registered mobile number. You may also visit apollodiagnostics.in/for-patients/reports/, key in the User ID and Password mentioned on your bill copy and download the report if required. For further information on reports speak to our Customer Care Executive at 44442424.

  • Can I get my diagnostic test done by sitting at home?
    • Yes! Apollo Diagnostics offers free Home Sample Collection services. Please speak to a Customer Care Executive at 44442424 for the appointment. The Phlebotomist will visit your home at the time specified by you to collect the sample. Reports can be collected at the centre or sent to your mail id.

  • Do I need to make an appointment in order to be tested at an Apollo Diagnostics centre?
    • Though taking an appointment is not mandatory, appointment scheduling can be done by calling the relevant centre. Click on Find a Lab / Centre to ascertain the contact number of the centre you wish to visit. Please call the number to, fix an appointment as per your convenience or speak to our Customer Care Executive at 44442424 for more information.

Book Your Test

You will get a call within 12 Hrs from the time of Booking. *T&C – Free home collection is not available on specific tests & for kids below 10 years age.

Patient Testimonials

“Finding the best place for a diagnostic test is as important as consulting the best doctor. The Apollo name was what guided me to Apollo Diagnostics and I am indeed glad that I came here. From attending us on time to sample collection, everything flowed so smoothly. I was particularly impressed by the hygiene. It was definitely a value for money experience. Thanks a lot Apollo Diagnostics…keep up the good work!”

Mrs. Ferha Jabeen, Old Bowenpally, Secunderabad

“I Have heard a lot of good things about Apollo Diagnostics from our family physician as well as from relatives and friends. So then next time I needed a diagnostic centre, I visited Apollo Diagnostics and I was really glad I did. For one, I didn’t have to wait. The technician was extremely good, and the place was really clean. It was certainly a value for money experience. Great job Apollo Diagnostics!”

Ms. T. Jaya, Nakkalagutta, Hanmakonda

“I must say Apollo Diagnostics places a great value on time and patient comfort! I am a fan of their home collection service which is not only on time and technically sound, but the hygiene and cordiality of the visiting technician is also commendable. Hats off! I’ll continue to recommend Apollo Diagnostics to my family and friends.”

Mr. B. Pochaiah, Mallikarjuna Nagar Colony, Old Bowenpally, Secunderabad

“I have always had a great experience with Apollo Diagnostics. The calls are unfailingly answered. The scheduled appointment is kept to the minute. The phlebotomist is well-trained in both technique and putting the patient at ease. Apollo Diagnostics undoubtedly delivers value for money. They will always be my top option for all the diagnostic needs of my family.”

Mr. Prasanta Kumar Jena, JP Nagar, Bengaluru

“I came to know about Apollo Diagnostics from my relatives and friends. So, when I required a check up to be done, I thought about trying their service once. From sticking to the appointed time to accuracy of technique, it was really a great experience overall. Hygiene of the technician and the centre as well, was also quite admirable. I certainly felt it delivers value for money service. From now on, I’ll always visit Apollo Diagnostics for all my checkups.”

Mr. Venkateshwar Rao, Hanmakonda

“I was looking for a good diagnostic centre to get some checkups done. I was confused as there are so many of them all over the city. Some of my friends recommended Apollo Diagnostics as the best one. I’ll always remain thankful to them. The technician at Apollo Diagnostics was not only punctual but his competency was certainly praiseworthy. I never felt any discomfort as he was so confident and compassionate. Great job Apollo Diagnostics!”

Mr. T Radhakishan Rao, Hanmakonda

“My experience with Apollo Diagnostics has been consistently good. Securing the appointment was very easy and the schedule was maintained to the dot. The behaviour of the technician was pleasant and he was well–versed with his job. The place was noticeably clean and I did not face any discomfort during the process. The reports were delivered as promised and surprisingly, the service was pretty affordable. I would recommend Apollo Diagnostics to my circle without any hesitation!”

Mr. Arif Ameer, JP Nagar, Bengaluru

“Apollo Diagnostics came highly recommended by my friends. I was particularly impressed by their cordiality, time management and process competence. Another must mention is the hygiene factor that is impeccable. Given the quality delivered, this is certainly a value for money experience. Thanks a lot Apollo Diagnostics…keep up the great work!”

Ms. A.Madhavi, Warangal

“Our family physician strictly instructed me to get the checkup done at Apollo Diagnostics. I am glad I respected his opinion. I was attended to as soon as I went in. The technician was a true expert at his job and made it a painless experience for me. I also observed that the centre was spotless and all the staff members were particular about maintaining hygiene. Apollo Diagnostics certainly delivers value for money. I’ll always recommend Apollo Diagnostics to my family and friends.”

Ms. Vimala, Hanmakonda

“My Apollo Diagnostics experience has thus far been truly amazing. Besides unfailingly maintaining the schedule – be it sample taking or report delivery, their sense of cleanliness is also tops. The technicians are well-trained and do their job with diligence and in a friendly manner that puts patients at ease at once. Apollo Diagnostics is setting a very high standard indeed! Now that’s what I call a fine job!”

Ms. G. Jyothi, Warangal